Last Updated: 2026
Welcome to Online Tax Advisor. These Terms & Conditions explain the rules for using our website, booking consultations, and engaging with our online tax advisory services in Australia.
By accessing this website or using our services, you agree to these Terms & Conditions.
1. About Online Tax Advisor
Online Tax Advisor provides online tax advisory support for individuals, sole traders, small businesses, and investors across Australia.
Our services may include guidance on tax returns, deductions, BAS, GST, tax planning, record keeping, lodgement obligations, and ATO compliance.
2. Website Use
You agree to use this website only for lawful purposes. You must not misuse the website, attempt to access restricted areas, upload harmful files, interfere with website security, or use the website in a way that may damage Online Tax Advisor or other users.
3. General Information Only
The content on this website is provided for general information and educational purposes. It does not replace personalised tax, accounting, financial, or legal advice.
Tax rules may vary depending on your personal or business circumstances. You should seek advice based on your specific situation before making tax or financial decisions.
4. Online Tax Advisory Services
When you book or request a service, we may ask you to provide information about your income, expenses, business records, BAS, GST, deductions, ATO correspondence, or other tax-related details.
You are responsible for ensuring that all information provided to us is accurate, complete, and up to date. We rely on the information you provide when delivering our services.
5. Appointments and Consultations
Consultations may be delivered online, by phone, video call, email, or another agreed method.
You agree to provide correct contact details when booking an appointment. If you need to reschedule or cancel, please contact us as early as possible.
6. Fees and Payments
Any service fees, consultation fees, or package prices will be communicated before work begins.
Payment may be required before or after services are provided, depending on the service arrangement. Online Tax Advisor reserves the right to pause or decline services where payment has not been received.
7. Refunds and Consumer Rights
Refunds, cancellations, and service remedies will be handled in accordance with Australian Consumer Law. Under Australian Consumer Law, consumers have certain rights called consumer guarantees, and contract terms cannot remove those rights.
Where a service issue occurs, please contact us so we can review the matter and provide a fair resolution where required.
8. Client Responsibilities
You agree to:
Provide accurate and complete information
Respond to requests for documents or clarification in a timely manner
Keep copies of your own records and documents
Review advice, reports, or information provided to you
Tell us promptly if any information changes
Use our advice only for the purpose it was provided
9. ATO and Third-Party Matters
We may provide guidance relating to ATO obligations, notices, lodgements, deadlines, and compliance requirements.
However, Online Tax Advisor is not responsible for delays, decisions, penalties, interest, audits, reviews, or outcomes caused by the ATO, government agencies, third-party platforms, banks, software providers, or information supplied incorrectly or late by the client.
10. No Guaranteed Tax Outcome
We aim to provide professional and practical tax guidance, but we do not guarantee a specific refund amount, tax saving, ATO result, business outcome, or financial result.
Any estimate, projection, or guidance depends on the accuracy of the information provided and the applicable tax rules at the time.
11. Intellectual Property
All website content, branding, text, graphics, images, design elements, and service materials are owned by or licensed to Online Tax Advisor unless stated otherwise.
You must not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
12. Third-Party Links
Our website may include links to external websites, tools, payment providers, booking systems, or government resources.
We are not responsible for the content, security, accuracy, availability, or privacy practices of third-party websites.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy. We collect and handle personal information to provide services, manage enquiries, process bookings, improve our website, and meet compliance obligations.
14. Limitation of Liability
To the maximum extent permitted by law, Online Tax Advisor is not liable for indirect loss, loss of profit, loss of business opportunity, loss of data, penalties, interest, or damages arising from use of this website or services.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.
15. Website Availability
We aim to keep the website available and secure, but we do not guarantee uninterrupted access. The website may be unavailable from time to time due to maintenance, updates, technical issues, hosting problems, or events outside our control.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on this website. Continued use of the website or services means you accept the updated terms.
17. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled under the applicable laws and courts of Victoria, Australia.
18. Contact Us
For questions about these Terms & Conditions, please contact us:
Online Tax Advisor
Email: [email protected]
Phone: +61 3 7037 7004
Location: Clyde North VIC 3978, Australia
© 2026 Online Tax Advisor. All Rights Reserved.
