Last updated: 2026
Online Tax Advisor respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book a consultation, or use our online tax advisory services in Australia.
This policy is designed with reference to the Australian Privacy Principles under the Privacy Act 1988, which cover how personal information is collected, used, disclosed, secured, accessed, and corrected.
1. Who We Are
Online Tax Advisor provides online tax advisory support for individuals, sole traders, small businesses, and investors across Australia.
Business Name: Online Tax Advisor
Email: [email protected]
Phone: +61 3 7037 7004
Location: Clyde North VIC 3978, Australia
2. Information We Collect
We may collect personal information when you use our website, submit an enquiry, book a consultation, subscribe to updates, or communicate with us.
This may include:
Name
Email address
Phone number
Location or postcode
Business details
Tax-related information you choose to provide
Consultation booking details
Website usage information
Messages submitted through contact forms
3. How We Collect Information
We may collect information directly from you when you complete a form, send us an email, call us, book an appointment, subscribe to our newsletter, or use our online services.
We may also collect limited technical information through website analytics, cookies, browser data, device information, and website performance tools.
4. Why We Collect Your Information
We collect personal information to provide online tax advisory services, respond to enquiries, manage bookings, deliver consultations, improve our website, send relevant updates, and support Australian tax compliance requirements.
We may use your information to assist with:
Individual tax returns
Small business tax advice
BAS and GST support
Sole trader tax guidance
Tax planning
ATO compliance support
Customer service and communication
Website improvement and security
5. How We Use Your Information
Your information may be used to:
Respond to your enquiry
Book and manage consultations
Provide online tax advisory support
Prepare or review tax-related information
Communicate service updates
Send tax insights or newsletters, where you have subscribed
Improve our website and services
Meet legal, regulatory, and compliance obligations
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information only where reasonably necessary, including to:
Professional advisors or service providers
Secure cloud hosting, email, CRM, booking, or website service providers
Payment processing providers, where applicable
Government or regulatory authorities, where required by law
The Australian Taxation Office, where authorised or required for tax-related services
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The Australian Privacy Principles include obligations around protecting personal information and destroying or de-identifying it where appropriate.
We may use secure systems, restricted access, encrypted communication where available, password protection, and internal data handling procedures.
8. Website Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor behaviour, improve website performance, measure traffic, and enhance user experience.
You can disable cookies through your browser settings, but some website features may not work correctly.
9. Email Marketing
If you subscribe to our newsletter or tax insights, we may send you helpful updates about Australian tax matters, deductions, BAS, GST, ATO compliance, and online tax advisory services.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate, outdated, or incomplete information. Access and correction rights are part of the Australian Privacy Principles framework.
To make a request, contact us using the details below.
11. Data Retention
We keep personal information only for as long as reasonably necessary for our services, business records, legal obligations, tax-related requirements, and dispute resolution.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.
12. Overseas Disclosure
Some website, email, cloud, analytics, or technology service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled securely and in line with applicable privacy obligations.
13. Privacy Complaints
If you believe your personal information has been mishandled, please contact us first so we can review and respond to your concern.
Email: [email protected]
Phone: +61 3 7037 7004
Address: Clyde North VIC 3978, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations. The latest version will be published on this website.
© 2026 Online Tax Advisor. All Rights Reserved.
